YoungMinds (Young Minds) Shout Textline

About

This is an independent service, which is not run by the NHS or WSCC.

This service is not checked by WSCC and including it on the Local Offer website does not mean that it is a recommended service.

Before using this service, we recommend you make your own checks. Your checks should include being happy that: the service will meet your needs; staff are properly qualified; policies are in place to keep everyone safe and you know how much the service will cost.

Use this guidance for advice about what to ask to help you make sure that children and young people are happy and protected in clubs, groups and activities. Find out more on our terms and disclaimer.

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If you are a young person struggling to cope, Shout can provide 24/7 text support. For help, text SHOUT to 85258. Whatever you are going through, if it matters to you, it matters to us.

We aim to connect every texter to a trained volunteer in less than 5 minutes to provide support in a crisis. They will listen to you and help you think through how you're feeling, and will aim to help you take the next steps towards feeling better.

What we do

• Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.
• The trained volunteers will introduce themselves, reflect on what you've said, and invite you to share how you're feeling. You'll text each other, only sharing what you feel comfortable with.
• By asking questions, listening to you and responding with support, they will help you think through your feelings until you both feel you are now in a calm, safe place. You might be signposted to other services so that you can continue to get support.
• Our crisis messenger service could help with urgent issues such as suicidal thoughts, abuse or assault, self-harm, bullying and relationship breakdown.
• You can text us free and anonymously - although if the volunteer believes you are at immediate risk of harm, they may share your details with people who can provide support.

Wheelchair accessible

Yes

Free to use

Yes